Return & Refunds
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Return & Refund Policy for Skylights Jewelers Website
Effective Date: from the purchase of our products
Thank you for shopping at Skylights Jewelers. We want you to be completely satisfied with your purchase. In the event that you need to return or exchange a product, we have outlined our Return & Refund Policy below to ensure a smooth and hassle-free process.
Eligibility for Returns and Exchanges:
We accept returns and exchanges for most products within [insert number of days, e.g., 30 days] from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:
The item must be unused, unworn, and in the same condition as when received.
The original tags, packaging, and accessories must be intact.
Customized or engraved items may not be eligible for return or exchange, except in the case of a manufacturing defect or error.
Return Process:
To initiate a return, please follow these steps:
a) Contact Customer Support: Please contact our customer support team either through email or phone within the specified return period to request a return authorization. We will provide you with further instructions and a return authorization number (RMA) to include with your return package.
b) Package Your Return: Carefully package the item(s) in the original packaging, along with the completed return form (if provided) and the return authorization number. Ensure that the package is securely sealed.
c) Shipping and Insurance: Ship the return package using a reputable and trackable shipping service. We recommend obtaining shipping insurance to protect against loss or damage during transit. The return shipping costs will be the responsibility of the customer, except in cases where the return is due to a manufacturing defect or error.
Refund Process:
Once we receive and inspect the returned item(s) and verify that they meet our return eligibility criteria, we will process the refund. The refund will be issued using the original payment method used for the purchase. Please note the following:
The refund will typically be processed within [insert timeframe, e.g., 5-7 business days] upon receiving the returned item(s).
Original shipping charges, if applicable, are non-refundable unless the return is due to a manufacturing defect or error on our part.
If the refund is issued to a credit card, it may take an additional billing cycle for the credit to appear on your statement.
Exchanges:
If you wish to exchange an item for a different size, style, or product, please follow the return process outlined above and indicate your preference for an exchange on the return form. Once the returned item is received and approved, we will process the exchange and ship the requested item, subject to availability. Any price differences between the exchanged items may be applicable.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances. Please do not attempt to repair the item yourself, as this may void any warranty or eligibility for a return or refund.
Non-Returnable Items:
The following items are typically non-returnable:
Earrings for hygiene reasons (unless defective)
Customized or engraved items (unless defective or due to our error)
Items beyond the specified return period
Customer Support:
If you have any questions, concerns, or need assistance with the return or refund process, please contact our customer support team using the following information:
Email: skylightsjewelers@gmail.com
Phone: [Insert Skylights Jewelers customer support phone number]
We are committed to ensuring your satisfaction with your Skylights Jewelers purchase