Thank you for choosing Skylights Jewelers for your jewelry needs. We are committed to providing you with exceptional service, which includes reliable and timely delivery of your purchases. This Shipping Policy outlines the details of our shipping process to ensure transparency and address any questions you may have.

Shipping Methods and Carriers:

We offer shipping services through trusted carriers to ensure the safe and secure delivery of your jewelry. Our available shipping methods include:

a) Standard Shipping: Our standard shipping option utilizes reputable shipping carriers and typically delivers within [insert estimated delivery timeframe, e.g., 5-7 business days] to most destinations within the continental United States. Please note that this timeframe is an estimate and may vary depending on the destination and unforeseen circumstances.

b) Express Shipping: For customers who require expedited delivery, we offer express shipping. This option guarantees faster delivery within [insert estimated delivery timeframe, e.g., 1-2 business days] to most destinations within the continental United States. Please note that additional charges may apply for express shipping.

Order Processing Time:

We strive to process and ship all orders promptly to ensure you receive your jewelry as soon as possible. Our standard order processing time is typically [insert estimated processing timeframe, e.g., 1-3 business days]. Please note that this processing time is separate from the estimated delivery timeframe and may vary during peak seasons or due to unforeseen circumstances.

Shipping Costs:

The shipping costs for your order will be calculated based on various factors, including the selected shipping method, destination, weight, and dimensions of the package. The exact shipping charges will be displayed during the checkout process before you finalize your purchase. We may offer free shipping promotions from time to time, which will be clearly stated on our website.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. This tracking number will allow you to monitor the progress of your shipment and estimate its expected delivery date. You can track your order by visiting the carrier's website and entering the provided tracking number.

International Shipping:

At this time, we only offer shipping services within the United States and do not provide international shipping. We apologize for any inconvenience this may cause and encourage international customers to explore alternative shipping methods to forward their purchases.

Shipment Delays and Issues:

While we strive to meet our estimated delivery timeframes, please understand that certain factors beyond our control may occasionally cause delays or issues with shipping carriers. These factors may include weather conditions, customs clearance procedures, or logistical disruptions. We appreciate your patience and cooperation in such circumstances. If you encounter any problems with your shipment, please contact our customer support team, and we will do our best to assist you in resolving the issue.

Shipping Address:

Please ensure that you provide us with the correct and complete shipping address during the checkout process. Skylights Jewelers will not be held responsible for any delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

Shipping Insurance:

For added peace of mind, all shipments made by Skylights Jewelers are fully insured. In the event of loss, theft, or damage during transit, we will work closely with the shipping carrier to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

Returns and Exchanges:

If you need to return or exchange an item, please refer to our separate Return Policy for detailed instructions on how to initiate the process and any applicable conditions or fees.

Contact Information:

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team through the following channels:

Email:skylightsjewelers@gmail.com